E-Commerce Customer Service & Admin Specialist

Join Hannochs Indonesia, a dynamic and growing e-commerce company, as our E-Commerce Customer Service & Admin Specialist! In this pivotal role, you will be the backbone of our online marketplace operations, ensuring seamless customer experiences and efficient admin tasks. Located in the bustling city of Jakarta Utara, this is your chance to be part of a team that is shaping the future of e-commerce in Indonesia. Every day, you'll handle customer inquiries, process orders, and manage our online store, all while contributing to our mission of providing exceptional service and driving sales growth.

As an E-Commerce Customer Service & Admin Specialist at Hannochs Indonesia, you will play a crucial role in maintaining our high standards of customer satisfaction. You'll be the first point of contact for our customers, resolving their queries promptly and professionally. Additionally, you'll be responsible for managing our e-commerce platform, including inventory management, order processing, and ensuring our website runs smoothly. This role offers a unique opportunity to grow within a company that values innovation, customer-centricity, and continuous learning.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by promptly responding to customer inquiries and resolving issues.
• Process and manage orders, from receipt to fulfillment, ensuring accuracy and efficiency.
• Maintain our e-commerce platform, including updating product listings, managing inventory, and ensuring the website is user-friendly and functional.
• Collaborate with the marketing and sales teams to promote our products and drive sales.
• Monitor customer feedback and use it to improve our services and products.
• Stay updated with the latest e-commerce trends and best practices to continuously enhance our operations.
• Assist in data entry and administrative tasks to support the overall smooth operation of the e-commerce store.
• Participate in team meetings and contribute to the development of strategies to improve customer service and sales.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, e-commerce, or a related field.
• Proficient in using e-commerce platforms such as Shopify, WooCommerce, or Magento.
• Strong communication skills, both written and verbal, in Indonesian.
• Good problem-solving skills and the ability to work under pressure.
• Familiarity with inventory management software like QuickBooks or SAP is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Basic knowledge of Microsoft Office Suite (Excel, Word, PowerPoint) is required.
• Passion for e-commerce and a customer-centric approach to business.

🛠️ Keahlian

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