Mail-in Service Specialist & Technical Support

Join Elabram as a Mail-in Service Specialist & Technical Support and become a key player in delivering exceptional service to our customers. In this role, you will handle mail-in service requests, provide technical support, and ensure seamless operations in the e-commerce industry. Located in Canggu, you'll be part of a dynamic team that values innovation and customer satisfaction.

Every day, you'll troubleshoot technical issues, manage service requests, and ensure our customers receive the best possible support. With Elabram, you'll have the opportunity to grow your career in a fast-paced, tech-driven environment. If you're passionate about technology and customer service, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

• Handle and resolve mail-in service requests efficiently
• Provide technical support to customers via email and phone
• Troubleshoot and resolve technical issues for e-commerce platforms
• Document and track service requests using Jira and Confluence
• Collaborate with the development team to improve technical solutions
• Ensure seamless operations and customer satisfaction
• Maintain and update technical knowledge base
• Participate in team meetings and brainstorming sessions

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum 3 years of experience in technical support or customer service
• Proficiency in English, both written and spoken
• Experience with e-commerce platforms such as Shopify, Magento, or WooCommerce
• Familiarity with CRM systems like Salesforce or HubSpot
• Knowledge of project management tools like Jira and Confluence
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills

🛠️ Keahlian

Lowongan Terkait